Customer Interaction / Contact Centers

Customer Interaction Center Solutions enable organizations of any size to implement a state-of-the-art multimedia CRM and Contact Center solution in rapid time-scales that help them Increase sales & profitability, Increase customer satisfaction and Reduce operational cost. It helps firms communicate with their customers seamlessly, through voice, web, e-mail, fax, WAP, XML, Co browsing and Television. A well-deployed Customer Interaction Center needs to handle all these forms of customer communication seamlessly, manage queuing events and routing, provide simplicity of usage, support advanced technologies like VoIP, easily customizable, scalable and maintainable.

Offerings

Contact Center Feasibility analysis and ROI assessment:
Engagement to assess the technical and financial feasibility of implementing a contact center and estimating the benefits versus returns.
Contact Centre planning, deployment and support
Contact Center requirements analysis
Commercial Proposal submission
Feasibility study
ROI assessment
Implementation Plan (Resource Plan, Infrastructure Plan, Project Plan with Schedule, Risk Mitigation Plan)
Contract review and signoff
Phase wise Implementation approach
Review of Support Contract
Support contract sign off
Ongoing Support

Highlights

Helped several firms to evaluate, implement and support a Contact Center Strategy.
Specialist in seamless end-to-end implementation of multi geography, multi platform integrated contact centers
Skilled at building Contact Centers with VoIP and other advanced technologies.
Involved in complete life cycle of BT Contact Center solution i.e. Presales, Sales, Development, Testing, QC & QA, Implementation and Support
Only implementation Partner of BT Contact Central spread across Europe, India & APAC
Implemented solutions across industry verticals and some of the best names in the industry