Tratum Technologies outsource services can be broadly divided in to the following five areas.

Application Development Outsource (ADO)
Application Maintenance/Support Outsource (AMO)
Remote Support Services for Database Administration and Systems Administration
Dedicated QA/Testing Services

There is a combination of these services, which is specifically designed for fast growing Technology groups named Product Company Partnership (PCP).

Variations of these services leveraging technologies, packages and specialized knowledge are listed out separately for reference. For more information, please enquire at sales@tratumtech.com

Package Implementation/Support

Selecting and Implementing software package suites can be time consuming and complex for any enterprise. This endeavor calls for great technology vision, in depth understanding of business processes, change management and the actual implementation itself. Another challenge is clearly estimating the ROI and the risks associated with the whole implementation.

Tratum Technologies with its decade of experience and partnerships with leading industry packages like Siebel, PeopleSoft, SAP and Microsoft Great Plains, have come out with processes, methodologies, tools and templates to identify and implement the best package for you. Tratum Technologies guides you through the right criteria to evaluate, select and implement packages in CRM, BI and ERP. With the help of our experienced team and sophisticated methodologies we have done some of the fastest and finest package implementations in the world that too in an onsite-offshore mode. You will get the best practices needed to implement packages in an outsourced, offshore mode from Tratum Technologies

Offerings

We offer affordable and highly reliable support services. Tratum Technologies has a unique offshore delivery model and rich experience in developing support tools for providing superior cost-effective support services. Following are the services we offer under the umbrella of the product support services. This process involves on-site Consulting assignments to identify the business process and gap analysis followed by detailed requirement definition presented to customer for approval and then proposes the offshore process with key controls in place working closely with the customer managers.

Evaluation, selection and implementation of Enterprise packages in CRM, BI and ERP, utilizing sophisticated methodologies and help of an experienced team.
Change management
Deployment, implementation and training
Maintenance and Upgrades
Proactive and reactive multivendor support
24 X 7 product/application/DBA support through Telephone, On-line and On-site Support
Reporting in various tools and technologies

Highlights

Leverage of Tratum Technologies experience in implementing some of the fastest and finest package implementations in the world
Best practices in implementing packages in an outsourced, offshore mode.
Highly experienced, skilled and mobile resource pool supporting customers across the globe
Strict Service Levels
Scope for scalability of resources